The Perfect Mattresss
The Perfect Mattress Trial
Thank you for making PerfectSense Mattress your number one choice in all your sleep needs. Since 2013, we have helped thousands of Canadians across North America find their perfect night's sleep. Here at PerfectSense, we pride ourselves on our exceptional quality, added value and comfort our mattresses bring to our customer's lives.
We're so confident that you will love your PerfectSense Mattress that we've even included one risk-free 100-day trial on all our mattresses. If, during the first 100 nights, our mattress doesn't meet your standards of quality and craftsmanship, we will make it right. Not convinced? Read our customer reviews and discover why you should make the switch to a PerfectSense Mattress today!SEE REVIEWS
Terms & Conditions of Our PerfectSense Mattress Trial:
First-time PerfectSense customers qualify for one (1) 100-Night Trial on a PerfectSense Mattress ordered from PerfectSense.ca.
A maximum of four (4) PerfectSense mattresses (including the original) are eligible for the trial. Any orders placed using the same credit card, email address, billing address, or shipping address will be considered as being placed by the same customer. Still not sure whether you qualify for the PerfectSense 100-Night Trial? Contact our PerfectSense's Customer Service team to confirm your order's eligibility.
Once a customer has made a return within their 100-Night Trial, they are not eligible for another trial on the same mattress size category. The 100-Night Trial is non-transferable. All returns require proof of purchase. PerfectSense products ordered through a third-party retailer website or brick and mortar store are not eligible for the 100-Night Trial.SHOP NOW
Shipping Terms Of Service
Free shipping is available within the 10 Canadian provinces, and there is a non-refundable shipping surcharge for orders that require shipping to the Canadian Territories. There are no fees or warranty deductibles for returned products during the 100-Day Trial or 10-Year Warranty periods. Transportation of any replacement mattress is free to any provincial street address in Canada.
Should you arrange for a delivery service or option provided directly through one of PerfectSense’s delivery providers, the delivery contract will be directly between you and the delivery partner. PerfectSense will no longer be able to act as your primary point of contact for shipping inquiries should you agree to delivery terms outside of our standard shipping arrangements.
If the customer orders the incorrect size, a one-time size exchange will be offered within the 100-Night Trial. This exchange request must be communicated to PerfectSense within the 100-Night Trial period. To limit environmental impact, PerfectSense will treat a size exchange as completion of the 100-Night Trial.
PerfectSense strongly recommends that customers confirm they select the correct size for their sleeping requirements before they place their order.
Once the replacement product has been received, failure to return the original product will be considered authorization to charge your credit card for the price of the replacement item. If the original product is not returned to the address provided on the return label, it will be assumed that the original mattress is in serviceable condition, and the customer is taking ownership and financial responsibility for both products.
The PerfectSense Mattress Returns Policy
Any returned product type will not be eligible for additional subsequent trials. For example, if you return a PerfectSense Mattress, you will not be eligible for another 100-Night Trial on future PerfectSense Mattress orders.
Any environmental and/or customer-inflicted damage (such as stains, burns, or unreasonable wear and tear caused by water) will disqualify the customer’s ability to exchange or return the PerfectSense product. Further, to ensure that returned mattresses can be donated to charities, all returns must be in good condition and free of stains and/or damage.
There is a mandatory 45 day period before your PerfectSense Mattress is eligible for return or exchange. In the event of a return, the pickup address can differ from the original delivery address, but it must be a valid street address within any of the Canadian provinces.
Customers may return a maximum of four (4) PerfectSense mattresses per initial order (meaning that the initial order must have been for four or more mattresses) and validated by the order number, customer name, or shipping address. We urge customers to please try our products first before ordering in large quantities.
100-Night Trial Refund Terms
Once the mattress pickup has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 5 business days after the pickup. Standard processing time for the funds to be posted by your bank is 3-5 business days, though PerfectSense can only be held responsible for the return of the funds to your account through our payment service provider.
Arranging for a Return Under the 100-Night Trial Program
Should you decide to exchange your PerfectSense Mattress under the terms of the 100-Night Trial, please email our Customer Service Team at firstname.lastname@example.org or call 1-(888)-574-4440. We ask that you tell us why you are not completely satisfied with your product, and that you have your original order details available to send to us with your return.
Once a return is requested and the required information has been provided, you will be contacted directly by our pickup partner for your area to schedule an appointment.
In urban centres, a partner will usually contact you within 2-5 business days. In rural areas, it may take up to 3 weeks for a suitable pickup partner to be arranged.
While our partners will do their best to arrange for a time that’s convenient for you or your family, pickups will ultimately be subject to the delivery provider’s availability. Pickup will occur only during their standard operating hours (generally weekdays only). You must accommodate pickup by the selected partner within 3 weeks of being contacted by this partner, or your return request will be voided. If a return arrangement is not made within the trial period, you will not be eligible to make another return request.er.
Terms Of Sale
Promotional codes or offers cannot be combined with other offers. Promotional codes cannot be used in combination with the financing option. We may modify these terms at any time, and at our sole discretion
Website User Agreement
You agree that PerfectSense may, at its sole discretion, suspend or terminate your access to all or part of its website. We also reserve the right to block your access to PerfectSense.ca’s social media channels and other resources for any reason, including, without limitations, breach of this User Agreement. We reserve the right to make changes to these Terms at any time. If the changes are material, we’ll let you know by email or by posting a notice on the website before the changes go into effect.
The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users.
Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship with PerfectSense.ca, and the matter may be referred to appropriate law enforcement authorities. Upon such suspension or termination of this relationship, your right to use the information and resources we provide will immediately cease. We reserve the right to remove or delete any information that you may PerfectSense has on file about you, including any account, contact or login information.