PerfectSense Customer Care


What happens to the mattress when it’s returned?

If you say goodbye to your PerfectSense mattress, we will do our best to relocate it to a new home through our registered charity partners across Canada. For some areas where donation is not available, the mattress will be recycled...

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What is your exchange policy?

You may exchange your mattress during the 100-night trial period. We'll help you process the price difference and ship you the right sized PerfectSense Mattress. Please note that exchanging your mattress voids the 100-night trial for your second PerfectSense Mattress....

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Are there any re-stocking fees?

There will be no re-stocking fees in the event of a return within the trial period. If you aren’t satisfied with the comfort of your PerfectSense mattress and would like to return it, we will be happy to arrange the...

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How long does PerfectSense take to process refunds?

When returning an PerfectSense Mattress within the 100-night trial, the refund will be processed by our Billing Team within 1-2 business days of the pickup being confirmed. To help us process your refund as quickly as possible, you can request...

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